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I took my car in for repairs as the stop start did not work after various calls to the dealership Joburg City BMW, and battling to get a response I was told that the battery needed to be changed. It took 2 days getting BMW to change the battery.

I called BMW SA to lodge a complaint and treated like trash, in fact the consultant Craig kept asking me why am I calling BMW complaints and that i should speak directly with the service consultant.

Dealing with BMW SA is a nightmare, I don't recommend anyone purchasing a BMW. I asked the consultant for a reference number to my call and he refused to provide me a reference number.

BMW does not care about you as a client and will never assist you. My recommendation stay away from a BMW

Reason of review: Poor customer service.

Monetary Loss: $20000.

Preferred solution: Let the company propose a solution.

BMW South Africa Cons: Pathetic service, Dont care attitute.

Location: 1 Bavaria Ave, Midrand, Johannesburg, 1685, South Africa

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