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BMW South Africa review: Terrible Service from Yolande!!!!

Sandton Auto BMW: Friday 15 February 2019 Interaction Date Terrible service by service consultant named Yolande. Had my car in to fix a drive train error. Picked up my car after two days. Nav center stopped working which it never had the error. Drive train error was back the next day. They tell me drive train error could be “anything” even though they diagnosed it. And fixed the issue. They feel I will be liable for a future cost after paying 12k to have it sorted. Yolande had a bad attitude. And made me feel very small when she made sure they “checked every inch of my car” like I wanted stuff fixed as an IOU. I only want fixed what I brought my car in for! Nothing more! No new errors.
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Review
#1472654 Review #1472654 is a subjective opinion of poster.
Service
Bmw South Africa Car Repair
Cons
  • Passing the buck
  • Bmws bullying tactics
  • Shocking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
My car got a drivetrain message on the 7th Jan and I took it to Sandton auto I was then quoted for parts to be replaced. I paid and for my car back with a busted speaker and the next day my car stopped in the middle of the road with yet a drive train message. I took it...
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Review
#1472591 Review #1472591 is a subjective opinion of poster.
Service
Bmw South Africa Repair
Cons
  • Inconsistencies at bmw dealerships
  • Shocking
  • Dont care attitute

BMW South Africa review in Cupertino, California: Complimentary Advanced Driving Course not received!!!!

Last year September, I purchased a pre-owned 3 series from the Northcliff BMW dealership. I bought the car after receiving a promo email which advertised that if the vehicle is purchased before the end of September, you get a complimentary advanced driving course. It is January 2019, I am yet to receive this driving course. I have communicated with the Sales person numerous time, and he assured me that he was looking for a date to book me, but nothing has materialized. I sent an email to the dealership on the 24th of January and I am yet to receive a response.
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Review
#1469878 Review #1469878 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Give me what was promised on the promo or the value of what the promo advertised if I cannot get the advanced driving
1.0
Details
Good day I’m very disappointed by the manner and behaver received from your rude and inpatient booking lady, I have called your office since this morning and a follow up call received from your office at 10H00 from 011 220 4903 and she asked for VIN number tried gave...
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Review
#1414653 Review #1414653 is a subjective opinion of poster.
Service
Bmw South Africa Car Repair
Reason of review
Poor customer service
Hi I Bought a new BMW GT in 2014.I average 50 000KM per year.The car is used by me taking kids to school en route to work which is 40KM from home.On 30 July 2018 @7:00 the morning the car broke down,the gear box packed up and me and my kids were left stranded in the...
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1 comment
Anonymous
#1588045

Good Day, did you ever get this resolved? Did you approach Sovereign BMW Vereeniging?

Review
#1343137 Review #1343137 is a subjective opinion of poster.
I took my car to BMW Sandton for service after a light came on stating that there is issues with the ABS. At the end of the service I had to play R4600 for “rat damage” to wires in my car, where they could never proof that there was actual rat damage to the wires. On...
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Review
#1328163 Review #1328163 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Full refund
BMW 320i F30 Model: 2012 Registration number: BZ 52 TC I am extremely disappointed with the service that I have received! I contacted Sovereign Vereeniging on 3 August.18 to schedule a check in date for a service. The date that was provided by the consultant was for 9...
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1 comment
Anonymous
#1588046

Good Day Heidi, did you ever get this resolved?

Review
#1326053 Review #1326053 is a subjective opinion of poster.
1.0
Details
I took my car in for repairs as the stop start did not work after various calls to the dealership Joburg City BMW, and battling to get a response I was told that the battery needed to be changed. It took 2 days getting BMW to change the battery. I called BMW SA to...
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Review
#1313449 Review #1313449 is a subjective opinion of poster.
Cons
  • Pathetic service
  • Dont care attitute
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Let the company propose a solution
Tags
  • The Driver
  • Joburg City
I fetched my new car on the 16 May 2018 from Supertech Durban, however till today, my car don't have number plate and the temporary paper expired long time ago. I have done several follow ups. Last week Saturday (14/07/2018) I was told that the plate is available and...
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Review
#1309210 Review #1309210 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
I purchased the policy when the consultant advised me of the addition of tyre insurance to the sale of my vehicle which I accepted based on the understanding that it would be for the duration of my motor plan i.e. 5 years or 100 000 km. Last week, 5 July 2018 I...
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1 comment
Anonymous
#1516142

You don't carry a spare in a place called Mpumulanga ? Are you chronically unprepared or just plain negligent ? Even in civilized countries we carry a spare just in case.

Review
#1299900 Review #1299900 is a subjective opinion of poster.
Product
Bmw South Africa Roadside Assistance
Reason of review
Not as described/ advertised
Loss
$10000