Rating: 1 Star Clear all filters (24 of 91 reviews match)
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I have been a customer of BMW for more than 30 years,and was recently involved in a car accident. I sustained injuries to my sternum and was taken to hospital as I could not breath. My airbags did not deploy and my seatbelt did not lock and I was flung into the...
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#1628115 Review #1628115 is a subjective opinion of poster.
Service
Bmw South Africa Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
Had very similar problems with my 1 series, sent there cause i saw a check engine, they quote me r20k..after a month went to collect and on my way home same day the check engine light came again, took it back to sandton bmw, they charged me another r30k...after two...
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#1570825 Review #1570825 is a subjective opinion of poster.
Service
Bmw South Africa Repair
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Full refund

BMW South Africa review in Johannesburg, Gauteng: The worse after sales back up

1.0
Details
Took my car in twice. First time battle to make a servive appointment. My car was not ready and parked on pavement when ready and not properly parked. Leaking shock at 26000km. Took car back on Wednesday with promise will be ready Tuesday morning for collection and the car was not even started being fixed. They did not realize I have car track fitted so I can view movement. My brakes was not done despite the fact it was due in 2000km. The service is pathetic yet they close all the dealership that use to give good service!!!!
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#1520094 Review #1520094 is a subjective opinion of poster.
Service
Bmw South Africa Customer Care
Reason of review
Poor customer service

BMW South Africa review in Johannesburg, Gauteng: Drive train and wrong information

1.1
Details
All i can say is that i curse the day i bought a BMW car
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Review
#1511136 Review #1511136 is a subjective opinion of poster.
Service
Salesstaff Customer Care
Cons
  • Pathetic service
Reason of review
Bad quality
1.0
Details

Update by user Apr 27

After numerous calls as well as emails and thanks to you as well. The status was rectified and banking details updated.

Original review posted by user Mar 27

Angry I am unemployed and was ill advised to go under debt review on 25 Jan 2019. I realized soon that I made a mistake and immediately cancelled...
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#1501119 Review #1501119 is a subjective opinion of poster.
Reason of review
Problems with payment

BMW South Africa review in Johannesburg, Gauteng: Parts and service

1.0
Details
I took my car for service at bmw city auto and received a quote for the back and front brake pads. I then decided to replace the rear beaks as the front ones had another 14 000 as indicated. Today I asked for another quote as the break pads are due to be changed, yes I do acknowledge the prices would be slightly up but to my suprise I get quoted on different set of items (ventilated disc) which the previous and original is not ventilated. The latter costs me 74% more than the disc that I was previously quoted. I queried this and the ans I get it’s the vin number and change of suppliers but this is rediculous as I never decided to change suppliers that would have impacted on client experience. Would never recommend BMW since this kind of experience. 079 893 8931
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#1500509 Review #1500509 is a subjective opinion of poster.
1.0
Details
My car got a drivetrain message on the 7th Jan and I took it to Sandton auto I was then quoted for parts to be replaced. I paid and for my car back with a busted speaker and the next day my car stopped in the middle of the road with yet a drive train message. I took it...
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Review
#1472591 Review #1472591 is a subjective opinion of poster.
Service
Bmw South Africa Repair
Cons
  • Inconsistencies at bmw dealerships
  • Shocking
  • Dont care attitute
1.0
Details
Good day I’m very disappointed by the manner and behaver received from your rude and inpatient booking lady, I have called your office since this morning and a follow up call received from your office at 10H00 from 011 220 4903 and she asked for VIN number tried gave...
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Review
#1414653 Review #1414653 is a subjective opinion of poster.
Service
Bmw South Africa Car Repair
Reason of review
Poor customer service
1.0
Details
I took my car in for repairs as the stop start did not work after various calls to the dealership Joburg City BMW, and battling to get a response I was told that the battery needed to be changed. It took 2 days getting BMW to change the battery. I called BMW SA to...
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Review
#1313449 Review #1313449 is a subjective opinion of poster.
Cons
  • Pathetic service
  • Dont care attitute
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Let the company propose a solution
Tags
  • The Driver
  • Joburg City

Contact BMW South Africa Customer Service

Website:
Mailing Address:
1 Bavaria Avenue, Randjes Park, Ext. 17
Midrand, Gauteng 1685
South Africa
Phone:
+2 780 060 0555
All BMW South Africa Contacts

BMW South Africa Products and Services Reviews

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1.3
Details
I have a serious BIG problem with my car, I got my car from BMW yesterday afternoon, and to my surprise when I get there my car is not in the same condition as I left it in when I first took it to BMW, there are a lot of things which have been changes without my...
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Review
#1278868 Review #1278868 is a subjective opinion of poster.
Service
Bmw South Africa Car Repair
Reason of review
Damaged or defective
Loss
$200000
Preferred solution
Let the company propose a solution
Tags
  • BMW Customer Service