BMW South Africa Reviews and Complaints
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1
ISSUE RESOLVED
91
TOTAL REVIEWS
$1.3M
CLAIMED LOSSES
$63.3K
AVG LOSS
10.6K
PAGE VIEWS
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Cons
- Shocking
- Dont care attitute
- Pathetic service
Pros
- Need to forget it
- Offered to wash car
- Car was washed for free - post service plan
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- Latest review first
- Most helpful reviews first
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Most Helpful
Basically, this has been an ongoing case between myself and BMW SA. My BMW was bought last year and has been giving me technical issues since +/- 2000km after the purchase of the car. The car underwent change of Motorplan under BMW inspection (Qulaity Check). The car...
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Review
Product
2014 Bmw F20 Car
Cons
- Rudeness of the customer services staff
- How my car was serviced
- Motor plan warranty issue
Reason of review
Warranty issue
Loss
$360000
Preferred solution
Consider the circumstances surrounding this case and the lack of evidence as to who, how and when was the part damaged
Tags
I took my car to Northcliff Auto In Cresta Saturday morning to get my key cancelled and recoded after an attempted hijacking incident on my Mini. Whilst they were doing the cancellation of the key their system bombed out another system on my car making the car...
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Review
Service
Bmw South Africa Customer Care
Pros
- Offered to wash car
Cons
- Pathetic service
- Shocking
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
i bought the vehicle in January 2019 brand new i was the first driver on the vehicle and now its traveled 19 000 kilometers but the doors rubbers are getting worn out and the stitch on the seats are untied, you can see clearly see that the quality of the interior is...
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Review
Service
Bmw South Africa Customer Care
1. My x4 (Nhlavu GP) has over 1200 on the clock. 2. On 26 August 2019 I took it to BMW Clearwater for brake service and coolant diagnosis and attention. 3.On 28 I was told the vehicle has been serviced and was ready for collection. Upon starting the vehicle I noticed...
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Review
Service
Bmw South Africa Customer Care
Cons
- Lack of ability to repair their cars
- Dont care attitute
Reason of review
Bad quality
Loss
$28000
Preferred solution
Normalize the sound of the vehicle. Technicians to stay committed even after motor plan duration.
Tags
I have been a customer of BMW for more than 30 years,and was recently involved in a car accident. I sustained injuries to my sternum and was taken to hospital as I could not breath. My airbags did not deploy and my seatbelt did not lock and I was flung into the...
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Review
Service
Bmw South Africa Customer Care
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
BMW South Africa - Wrong diagnosis
My car, 320D E90 2006, had starting problem. I took it to BMW for repairs. Initially they diagnosed 3 possible electrical components. A week later they informed me that they need to replace 2 components. The next week I called to arrange to collect the car after being fixed. I was informed that the 2 units were replaced but the problem still the same??? An indication that those units were not faulty!! Another component was diagnosed and had to be imported from Germany. I gave permission to proceed and install this 3rd unit. I am not satisfied with paying for the first 2 components that were initially diagnosed?? Car is still with the agent, apparently be fixed in two weeks time.
Review
Service
Bmw South Africa Repair
Reason of review
Pricing issue
Loss
$10000
Preferred solution
Price reduction
BMW South Africa in Cape Town, Western Cape - Wrong diagnossis
My car had starting problem. Took it to BMW agent for repairs. Initially three electrical components were identified. They called me week later to inform me that two components need to be replaced. I called them week later to collect the car. I was informed that they fitted the units but the problem still the same? It indication that it was wrong diagnosis? Nothing wrong with car specific component? They then identified 3rd component? But still want to charge for first 2 components. Unfair. Can I take this to Ombudsman
Review
Service
Bmw South Africa Repair
To whom it may concern ( Bmw SA) I'm Mr Albert Rakgatla from Pretoria, been driving Bmw for the past 13 years love bmw with all my heart. On the 11th of June 2019 took in my F15 Bmw X5m50d 2017 model Registration " Morioh GP " for the repairs of Gearbox locking problem...
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Review
Service
Bmw South Africa Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I purchased my BMW early this year in March , Havent had any problems with it since i bought it , Then on Sunday the 7th of July 2019 i was travelling from Johannesburg to Bloemfontein , Along the way while driving my side window exploded out of the blue , i quickly...
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Review
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Let the company propose a solution
Had very similar problems with my 1 series, sent there cause i saw a check engine, they quote me r20k..after a month went to collect and on my way home same day the check engine light came again, took it back to sandton bmw, they charged me another r30k...after two...
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Review
Service
Bmw South Africa Repair
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Full refund
Good day I would just like to express my disappointment with the service I received from BMW Menlyn. I took my car (DT61TNGP) in because it kept complaining about the oil in between services, this was on Monday 8th April and assumed everything was sorted when I...
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Review
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