BMW South Africa Reviews

I have managed to pay for the damaged which is R 5700 now I have been told the can needs a new battery and it is costing R7000 as per service manager and the car is lying at the dealership but the car still on the motor plan simple because I don't have Soo much of money.

User's recommendation: Unfortunately I will not recommend any of my friend to buy BMW.

I send my car for Coolant dignose,The dignose did not read any faults to my surprise I told the dealer that I did refill water in my engine due to water leakage The dealer replaced new coolant bottle saying the bottle was leaking.After 2 days Ive notice the same problem water/anti freezer leakage. The dealer called me saying that the pipe was the one leaking the problem is sorted, The problem started again Can you please assist me Can you please try to

I went To dealership to go arrange for my balloon payment as my last installment is supposed to be due in July,I’ve given all my documents to LJ labeschagne who is the manager there to this date I haven’t got response I left several messages to him but he doesn’t come back to me.im frustrated as I don’t know what’s happening and after so many calls to the dealer to my surprised I was finally told that no one wants to help me there and I was never provided with the answers. I’m frustrated out of my head please intervene and way forward

User's recommendation: No recommendations to that dealership at all.

A couple of weeks ago I bought a bmw x1 2016 mod at auric auto bmw and everything was done quickly and effortlessly I then said to the sales person or asked if what is the condition of the car (numerous times) and I was assured that the car is in perfect condition (quoted) auric auto then delivered the car to speedy car sales in klerksdorp cause they said bmw rustenburg doesn't except deliveries yet (lockdown later stage, may) so I fetched the car on a Saturday and when I stopped at home(rustenburg) I saw some problems on the car and took pictures and sent it to the sales agent (ELECT Park brake button cracked, badge on driverside door not on the car it was found in cubby hole with no sticky tape on it, plastic cover between front and rear door loose, on inside of fenders left and right side screws missing and it also holds spoiler in place, sun visor bracket is pulling out when opening, trunk floor cover pins not even on the cover when opened its completely loose, saw 2 dents on the car, and the rear door locking pin doesn't come out the door when opening car with remote) i was told to take car to rustenburg bmw and did so and made appointment for car to go in the Thursday morning(11 June 2020)so my wife was on her way to take the car to bmw and suddenly no clutch and bmw rustenburg loaded the car and took it to workshop and was checked and said the slave cylinder was not working and that they would have to order the part from Germany and previously before the appointment I showed the car to rustenburg workshop mngr and he told auric auto of all the problems on the car and sent them a quote and he also said that he found that the rear taillight was also not to std and that the taillight has water in and that they must also replace the taillight and I must say that bmw rustenburg was more than willing to assist me but the cost of repairs must be sent to auric auto and auric auto refuses to change the cracked electr park brake button and replacing the taillight and was also said that the breakdown of the slave cylinder Wil be fixed by the motor plan but the rest must be fixed by the dealer (auric auto) and the part (slave cylinder) arrived the 25 th of June and car will probably be ready by next week but I'm really dissatisfied by the after sales service by auric auto bmw and this is my 2nd bmw and really didn't expect this bad service from a bmw dealer (auric auto) can you please contact me or respond to this email, I have sent this email to you earlier today with pics of all problems (M Briel 791213****087) (083****135) & also no courtesy car available drove the car 2 weeks and broke down with clutch (slave cylinder) and the workshop mngr also contacted auric auto dissatisfied by sending a car to Client in this condition and refusing some repairs like the taillight and electr park brake button(hole unit must be replaced on this model) please respond to this complaint urgently need to know what's to be done cause I'm really disappointed (sales agents name is Abitsaam its a lady)

User's recommendation: If not sorted out I would not recommend auric auto to anyone.

Been taking my car in a clearwater BMW for a drivetrain error, and oil residue in the water coolant since November 2019. Been returning it after being told to collect it was fixed, but still same problem persists. End of January 2020 my motorplan expired, has to return the car again for the 3rd time as problem persisted. I'm told they need to replace the hydraulic unit inside the gearbox and I'll have to pay R39k as my car is now out of motorplan. They could not fix the car properly the first time, and the job they did also had 2 year warranty but they adamant that this is a different issue. These people will rip you off and hold you ransom.

My car got out of Motorola in August 2019. Ever since that time, I have been taking it to the deals let every month and sometimes twice a month, with the highest cost being 13k in October. Just on the 1st of January I took it for drive train error. I was not given an update on what's happening till I called them on Monday the 6th then they apparently fixed it the following day. I collected the car on the 8th, the following flat on Friday I tried to start it gave me another problem, the steering wheel becomes so hard you could hear the friction between the parts in the car. So far I have spent almost 30k from September 2019 to January 2020!! BMW used to be a good brand but now I can't recommend it at all. Im taking it back on Wednesday and I'm definitely selling it, and would never allow BMW to rip me off just like this. Either they don't have competent staff or they intentionally make the car to break often just to make money.

Im really upset because yesterday I took my car to BMW JOBURG CITY for service,they did not update or call me concerning the car. They are still having my car with me.

Yesterday 12/12/19 I took my car for holiday service at BMW. I did not get any update from them,right now 20/12/19am sitting in my house no update nothing,I tried to call the service manager several times he is not responding to my calls. I am going to expose this issue to SABC 2 SPEAK-OUT. I am realy tired.last time I took my car to BMW SANDTON AUTO REPAIR CENTRE, instead of panelbeating my car they put polifilla or cement on the damages.Really? Please respond as soon as possible. Kind regards Lillian Masilo

i bought the vehicle in January 2019 brand new i was the first driver on the vehicle and now its traveled 19 000 kilometers but the doors rubbers are getting worn out and the stitch on the seats are untied, you can see clearly see that the quality of the interior is cheap and not of quality but yet we pay exorbitant price for the car, it clear the car is not built carry me and family for long and another problem is the sunroof at from time to time it jams and cant to close, these problems are coming from X3 2019 model 320 D Manufactured in 2018 October and registration date 2019 January purchased in zambesi bmw. Ive the raised query telephonic ally i was told to bring it back no taking into consideration its a vehicle i use daily and how i move aground this lets me further know how important we customers to bmw zambesi bmw this was to further reiterate my current frustrations with BMW SA. perhaps it is time to move on to other brand Reg HV 14 FL GP

1. My x4 (Nhlavu GP) has over 1200 on the clock. 2. On 26 August 2019 I took it to BMW Clearwater for brake service and coolant diagnosis and attention. 3.On 28 I was told the vehicle has been serviced and was ready for collection. Upon starting the vehicle I noticed that the sound of the vehicle is raised as if there is a problem with the air con of the vehicle. I immediately informed the consultant who then went to inform the technician who attended the vehicle to come and check it. The consultant came back to inform me that the technician was busy with a big engine and that he could not come check the vehicle. She informed me that the vehicle had been stationery for a while, so it was to be expected for the sound to have raised. She informed me that the technician expected the sound to normalize as I drove it. The sound did not 't normalize. I aggrieved that I was told there was a better job than my vehicle. My vehicle is out of motor plan and almost paid up. BMW has appezled to me to trade it in which I refused. It appears I am being punished for the refusal. The question that arises to us whether BMW with service such as this is the right brand for me or referrals. Please let me know if there is any help for me.