I took my car to Northcliff Auto In Cresta Saturday morning to get my key cancelled and recoded after an attempted hijacking incident on my Mini. Whilst they were doing the cancellation of the key their system bombed out another system on my car making the car malfunction e.g.
Windows couldn't open, indicators and hazard lights didn't work to top it off my car couldn't lock. I went back to collect my car and I had errands I needed to run when I was told my car now has this problem which is their *** up to begin with. Guess what, they couldn't give me a courtesy car nor arrange for one. They let me drive back with a car that was practically not fit to be on the road and told me to come back on Monday.
They f'd up and couldn't be bothered. My life and safety was compromised for 2 days.
Product or Service Mentioned: Bmw South Africa Customer Care.
Reason of review: Damaged or defective.
Preferred solution: Let the company propose a solution.
BMW South Africa Pros: Offered to wash car.
BMW South Africa Cons: Pathetic service, Shocking.