Anonymous
map-marker Johannesburg, Gauteng

Fraud and scam

BMW employees are scamming people, about fake posts and they are using fraudulent documents and emails with BMW logo on it,proof have been collected and their names as well ,so I want to know where do I report this. They are basically selling jobs that's are not available (fake).
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Jacqueline N Gak
map-marker Johannesburg, Gauteng

Rudeness of the customer srvices staff

Good day

I’m very disappointed by the manner and behaver received from your rude and inpatient booking lady, I have called your office since this morning and a follow up call received from your office at 10H00 from 011 220 **** and she asked for VIN number tried gave her the number 0E690337 KNOW ITS 14H00 and the car is still not booked. And I even tried to speak in our language because I was picking up attitude from her tone and she hang up on me. When I call in to ask to get someone who can assist without Purity, the lady who picked up said Roy will call time 14h10 and she gave me his email address (roykespesten2@***.co.za) was supposed to call but a consultant/ sales advisor by the name of Zandile Moreng.

Regards

Jacqueline Nkau

084351****

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Reason of review:
Poor customer service
Sagran R

BMW True Customer Service - or not...

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BMW South Africa - BMW True Customer Service - or not...

BMW has certainly sculpted a legacy of accomplishment – with superior luxury, sophisticated power & defined beauty. All combined with a tradition of premium customer service, ultimate client respect & appreciation – OR – IS IT REALLY SO???

Is their commitment to comprehensive customer satisfaction a consistent practice or a psychological decoy to tempt modern society?

I personally enjoyed owning three generations of BMW’s – different models with refined specification… all until my recent DISAPPOINTMENT as a result of just one season of late payments (due to an unexpected “hurdle”) in the journey we call life…

Despite AGREED consultation with BMW Financial Services & a FULLY RESTORED account - having my car impounded was an indescribable humiliation not to mention the inconvenience of NOT having a vehicle…

THE TRUE CHARACTER OF THE BMW GIANTS UNVEILED…

Post a trail of costly & lengthy legal battles with BMW’s attorneys, I got my car back (THANKS to my legal representatives)... While grateful for retrieving my property, it was a SHOCK to discover the status of vehicle when it was returned…

The customised mags & new tyres were replaced with an older model rim set with worn tyres. The original sports carpets & rubber mats, compressor & other accessories from the boot were also removed.

From the time the car was with the Sheriff until being collected from the storage facility – some

R27 000.00 worth of components were STOLEN from the car… Disappointingly, another legal battle may be necessary for BMW to replace the items that “DISAPPEARED” while that car was in their possession…

***Where you a victim of a similar situation or do you know some who was similarly ROBBED by BMW???

Vehicles are generally impounded when owners experience financial difficulties due to various reasons. Apart from late payment, compounded interest charges and unexpected & ridiculous legal cost make it MORE IMPOSSIBLE for the honest hard-working individual to retrieve their vehicle post an impound!

Contrary to the broadly caring image that BMW projects, they would rather that you lose your vehicle – evident by their ruthless response to my circumstances! When most anticipated – BMW’s sincere support, good faith & every expected benefit of their clients - merely became hearsay! Is my experience an isolated incident or is it their general practice? All the same BMW’s cunning practice becomes transparent through my personal experience…

Could it perhaps be a SYNDICATE OF THIEVES? A thriving new venture creation - between “misaligned entrepreneurs” (possibly practicing as individuals or teams) of BMW consultants, the Sheriff, Towing & Storage? Whatever the combination of the network – from the hundreds of cars in impound, it can be safely assumed that many owners lose their vehicles to this unfortunate process… making it a safe & healthy environment for these “BRAZEN THIEVES” to STRIP & STEAL car parts which have a significant value on the aftermarket.

I can substantiate this as being a common practice - as I photographed numerous other sports version BMW’s – with stripped components (like boot spoilers) & original (very expensive) mags & tyres, which were replaced with non-standard cheaper versions.

***WHAT IS BMW DOING ABOUT THIS THEFT? SADLY, NOTHING at this point!

***ANY ADVISE on bringing this matter to the POWERS that can stop this crime, or to accelerate BMW’s response will be appreciated…

YOU BE THE JUDGE…

In closing I’d like to note that I’ve trusted the renowned brand for as long as I could kick into gears, but as a consumer and more so as a loyal brand lover, my heart aches because BMW wasn’t just a car for me, It was arriving on time to meet my career dreams, it was bringing my wife home after the birth of my Son, it was taking him to his first class and then eventually to write his finals, it was those late nights that brought friends and family together. It wasn’t 4 wheels and a motor, it was my reliable best friend.

Visuals of a very lucrative ‘UNDERCOVER BMW MAG MARKET" is included...

***You do not even need to be a BMW fanatic to recognize that the mag rims on these cars DO NOT MATCH their model & design…

Thank you.

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Loss:
$225
Reason of review:
Theft of my care parts while in BMW impound storage.

Preferred solution: Full refund

1 comment
Guest

I lodged a complaint about my car and Donford Helderberg. As could be expected, it was found that a faulty brakes warning system was my fault.

I will not leave this case here, but will do my duty to warn all prospective BMW buyers to NOT buy BMW.

No matter the logic of your problem, BMW SA will always side with the dealer. I will use all means to my disposal to get the attention of the public at large.

Bianca Emc

Unproffessional Service

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I have a serious BIG problem with my car, I got my car from BMW yesterday afternoon, and to my surprise when I get there my car is not in the same condition as I left it in when I first took it to BMW, there are a lot of things which have been changes without my Knowledge and there was not even the slightest bit of decency just to notify me on the phone about the changes which will be done on my car, to my surprise I get there collect my car, the small speedometer has been changed without my permission and knowledge, now the small speedometer and the big one have two different colors. My KM on the clock have changed to 6km as if this is a brand new car, I am very unsatisfied and I want BMW to sort out this problem for me because I do not want problems with my car in the future. BMW has re-set my initial 98000km to 6km yesterday when I fetched my car. How do I do a private sale on this car should I want to sell it because its only BMW who is able to understand what they did. How do I tell a person that a mini cooper 2013 model has 6km on the clock, this to me would sound like fraud. BMW must take accountability for not even informing about the possibilities that this could happen. I’m failing to understand how a simple change of lock set can affect the re-setting if the speedometer, even change the color of the small speedometer above the steering wheel, now my car looks like some sort of joke. Now my service book has 98000 km recorded on it and now my car is sitting on 6km (try explaining this to the new buyer). Can BMW sort out this mess before I take my issue further up. I am not happy in the way I was treated at BMW Mbombela from the first day, I have been fighting with them from the 20 April when I first took my car there up until yesterday 12 June 2018 when I picked it up. I have paid R22000 for the changing of the car keys and only to receive such a service, this to me is unacceptable. I would like my car to be in the same condition it was in when I first brought it in (speedometer color and the re-setting of my KM). I am planning to sell this car and I do not know how to explain this story I was told by BMW Mbombela (Mary-Jane). Only BMW Mbombela will be able to understand their own story. Can someone please handle my matter as a matter of urgency and give me a way forward
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Loss:
$200000
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Ebrahim L
map-marker Johannesburg, Gauteng

WE DONT CARE ABOUT YOU

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I took my car in for repairs as the stop start did not work after various calls to the dealership Joburg City BMW, and battling to get a response I was told that the battery needed to be changed. It took 2 days getting BMW to change the battery.

I called BMW SA to lodge a complaint and treated like trash, in fact the consultant Craig kept asking me why am I calling BMW complaints and that i should speak directly with the service consultant.

Dealing with BMW SA is a nightmare, I don't recommend anyone purchasing a BMW. I asked the consultant for a reference number to my call and he refused to provide me a reference number.

BMW does not care about you as a client and will never assist you. My recommendation stay away from a BMW

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Loss:
$20000
Cons:
  • Dont care attitute
  • Pathetic service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

DF B
map-marker Sandton, Gauteng

BMW Sandton - terrible service

I took my car to BMW Sandton for service after a light came on stating that there is issues with the ABS.

At the end of the service I had to play R4600 for “rat damage” to wires in my car, where they could never proof that there was actual rat damage to the wires. On top of that they said that there is parts in the car that needs to be replaced but that the motor plan doesn’t cover it. I bought this car 4 months ago and it’s still under warranty. I drove away R4600 later with the same light / issues that was there before.

The service as terrible, I had to phone every day to find out what the progress is without getting a real answer.

I took the car to BMW Clearwater instead. They fixed the issue under the motor plan and gave me regular updated during the day. The staff was helpful and friendly.

This is unacceptable from BMW Sandton and I would like my money back for not fixing the problem and making me pay for it while a different dealership fixed it all under the warranty.

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Reason of review:
Warranty issue

Preferred solution: Full refund

Anonymous

BMW left us stranded

Hi

I Bought a new BMW GT in 2014.I average 50 000KM per year.The car is used by me taking kids to school en route to work which is 40KM from home.On 30 July 2018 @7:00 the morning the car broke down,the gear box packed up and me and my kids were left stranded in the dark.We were fortunate that we were not robbed and mugged on the notorious N2.I supported the BMW brand for 20 years.This is my 3rd BMW vehicle and we supported this brand as we commute and safety is priority.At present we have no BMW support and have to rent a car.We appealed for BMW to support the brand as gearbox never or seldom breaks.We question the quality of the long life oil they use.The car has a full BMW service history which were done at only BMW dealerships.As a female driver there was never abuse to the gearbox as mentioned by the dealership in question.A new gearbox costs R80 000.00 to repair.According to the manufacturers of these gearboxes,they recommend oil change on every 80 000KM which BMW do not support.

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1 comment
Guest

Good Day, did you ever get this resolved? Did you approach Sovereign BMW Vereeniging?

Anonymous

Complaint on BMW Tyre Insurance Policy Sold and Call Out Assistance

I purchased the policy when the consultant advised me of the addition of tyre insurance to the sale of my vehicle which I accepted based on the understanding that it would be for the duration of my motor plan i.e. 5 years or 100 000 km. Last week, 5 July 2018 I contacted the insurance department following 5 phones calls trying to get to the correct department only to be advised that my policy had ended in June 2018 due to it being a 24 month contract. I was stranded on the side of a road in Mpumulanga following damage to the tyre caused by a pothole and the consultant and her supervisor refused to assist or review my claim. I explained to them how the policy was sold to me and my understanding and also that this expired a month ago and if there was any way to renew the policy and they flat out refused to consider my request. They advised that I received an SMS in May confirming the end of my policy which definitely did not receive. The SMS in their minds was sufficient and whether I received it or not was irrelevant. My complaint is the following: 1.I was never advised that the policy was for 24 months; 2.The documentation I signed was part of a stack of documents I received when I purchased the car and there has never been any further correspondence from BMW or a policy schedule provided; 3.the entire cost for the policy insurance was added to my vehicle finance agreement; 4.I did not receive the SMS that my insurance was coming to an end or given the option to renew the insurance; 5.I paid a lump sum for the premiums and now that I have a claim for a tyre it is refused; 6.The BMW call out assist could not assist me with a loan tyre and I spent the entire day at the side of the road waiting for the tyre fitment centre in Sabie to come out and assist me. Run flat technology cannot bring back your time waiting for support BMW claims to provide when they sell you the car and later cannot provide. I have been loyal to BMW for the last 15 years and only buy BMW and I feel like the biggest idiot! because they have consistently given me bad service. I am livid with the service and care I have received and the way that I have been treated by BMW.
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Loss:
$10000
Reason of review:
Not as described/ advertised
1 comment
Guest

You don't carry a spare in a place called Mpumulanga ? Are you chronically unprepared or just plain negligent ? Even in civilized countries we carry a spare just in case.

Anonymous

Expired maintenance plan & booking

BMW 320i F30 Model: 2012 Registration number: BZ 52 TC I am extremely disappointed with the service that I have received! I contacted Sovereign Vereeniging on 3 August.18 to schedule a check in date for a service. The date that was provided by the consultant was for 9 August, then mentioned the workshop will be closed and next available date is 10 August. When the car was booked in this morning, it was brought to my attention that the service plan expired 9 August.18…? That was not even indicated to me at that point in time and am liable for the service (R2,700). I think it is unacceptable! The book-in consultant offered to take this up with BMW, only to feedback that there is nothing they can do! I would appreciate some assistance in this regard. Heidi
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1 comment
Guest

Good Day Heidi, did you ever get this resolved?

Nondyebo M

Vehicle registration

I fetched my new car on the 16 May 2018 from Supertech Durban, however till today, my car don't have number plate and the temporary paper expired long time ago. I have done several follow ups. Last week Saturday (14/07/2018) I was told that the plate is available and it will be couriered to my local town Umzimkhulu however when I did follow-up again today (21/07/2018), I was told that will be done on Monday 23/07/2018. Its a pity that I tried to contact the sales guy on the 17/07/2018, I wanted to fetch the plate from Durban however he did not answer nor respond to my calls. Concerned and pissed customer Ms N Mavuma 073256****
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Moloi T
map-marker Secunda, Mpumalanga

Failure after service

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On Monday the 4th June 2018 i took my car for major service at bmw...everything was fine the car was driving smooth not after on Tuesday the 5th in the morning i get the warning message of the oil engine pressure too low....drive wih moderate speed...then few seconds there was danger message of stopping the engine to prevent the damage..this all happen all a sudden after the major service. I took the complain to the workshop manager who agreed with me that is not my fault...they will fix the car...here is the thing i bought this car from a guy...but he did not disclosure the information that the motorplan is suspended because of information...i found out that later after i bought a car...and at bmw they explained to me that im going to cover everything since there is no longer motorplan and i agreed.

So now they told me they cannot fix my car because the motorplan is suspended but they agreed that it is their fault. I need advice what step i should take next because i believe if i did not take my car to service i will still have it.

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Reason of review:
Poor customer service
Sarel R

Car damaged and no ARC in Bethlehem

I stay in Bethlehem. My car damaged by outside party. The ARC in Bethlehem closed down. The damage is R9500. BMW no want me to take the car to Bloemfontein for repairs. It will cost me about R4000 to get the car their and stay over while in for repairs. After 25 years and 11 cars this is now how BMW treat me. No sheer driving pleasure
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Reason of review:
Poor customer service
Mr k Zpx

Motor plan

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Bought my 2014 bmw 316 from northcliff bmw with motor plan with 76000 km on in july 2017 after a vew months the problems started today bmw sa told me that some body dit cancel the serv lights on it twice so the motor plan will not repair anything on it due to the serv problems the last serv was done on 38600 kilom,how does a bmw dealer sell a car with motor plan with no serv records and now the problem is mine the new customer
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Reason of review:
Warranty issue
Anonymous
map-marker Midrand, Gauteng

No car, No refund of my deposit, No communication

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I was recently interested in buying a 420d through my business, the sales lady suggested I pay R100,000 deposit to secure the spec I wanted in January. I communicated to her in March that I was no longer interested since the process has taken so long, she then committed to a refund been made within 2 days of my communication. I’ve tried on numerous occasions to contact her for adequate feedback and she since hasn’t taken my calls or returned them. Can I please get my deposit back?!
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Reason of review:
Problems with payment
Nicolena Qsf
map-marker Johannesburg, Gauteng

The dealership was dishonest

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I bought X3 last November,and asked it should be produced in 2017, the saleswoman told me ,yes it's produced in 2017,since I got X3 in this January, it happened tow problems and they fixed but recently I checked the vin number found it was produced in 7/2016, I told BMW the dealership how can you lie to me it was produced in 2017, the manager explained the car produced in 2016 but it's the model of 2018.

They gave me the very bad treatment and dishonest response. I was wondering the quality of BMW in South Africa.

I am foreigner working in Pretoria and was very disappointed with the behavior of BMW dealerhship.

I hope BMW can give me the fair just response.

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Pros:
  • Need to forget it
Cons:
  • Service
  • Bmws bullying tactics
Reason of review:
Poor customer service

Preferred solution: Full refund