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3.7
Details
BMW South Africa review - BMW True Customer Service - or not...
BMW has certainly sculpted a legacy of accomplishment – with superior luxury, sophisticated power & defined beauty. All combined with a tradition of premium customer service, ultimate client respect & appreciation – OR – IS IT REALLY SO??? Is their commitment to...
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1 comment
Anonymous
#1521723

I lodged a complaint about my car and Donford Helderberg. As could be expected, it was found that a faulty brakes warning system was my fault.

I will not leave this case here, but will do my duty to warn all prospective BMW buyers to NOT buy BMW.

No matter the logic of your problem, BMW SA will always side with the dealer. I will use all means to my disposal to get the attention of the public at large.

Review
#1278895 Review #1278895 is a subjective opinion of poster.
Service
Bmw South Africa Customer Care
Reason of review
Theft of my care parts while in BMW impound storage.
Loss
$225
Preferred solution
Full refund
1.3
Details
I have a serious BIG problem with my car, I got my car from BMW yesterday afternoon, and to my surprise when I get there my car is not in the same condition as I left it in when I first took it to BMW, there are a lot of things which have been changes without my...
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Review
#1278868 Review #1278868 is a subjective opinion of poster.
Service
Bmw South Africa Car Repair
Reason of review
Damaged or defective
Loss
$200000
Preferred solution
Let the company propose a solution
Tags
  • BMW Customer Service
3.8
Details
On Monday the 4th June 2018 i took my car for major service at bmw...everything was fine the car was driving smooth not after on Tuesday the 5th in the morning i get the warning message of the oil engine pressure too low....drive wih moderate speed...then few seconds...
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Review
#1275393 Review #1275393 is a subjective opinion of poster.
Service
Bmw South Africa Oil Change
Reason of review
Poor customer service

BMW South Africa review: Car damaged and no ARC in Bethlehem

I stay in Bethlehem. My car damaged by outside party. The ARC in Bethlehem closed down. The damage is R9500. BMW no want me to take the car to Bloemfontein for repairs. It will cost me about R4000 to get the car their and stay over while in for repairs. After 25 years and 11 cars this is now how BMW treat me. No sheer driving pleasure
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Review
#1266290 Review #1266290 is a subjective opinion of poster.
Service
Bmw South Africa Car Repair
Reason of review
Poor customer service

BMW South Africa review: Motor plan

1.0
Details
Bought my 2014 bmw 316 from northcliff bmw with motor plan with 76000 km on in july 2017 after a vew months the problems started today bmw sa told me that some body dit cancel the serv lights on it twice so the motor plan will not repair anything on it due to the serv problems the last serv was done on 38600 kilom,how does a bmw dealer sell a car with motor plan with no serv records and now the problem is mine the new customer
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Review
#1236156 Review #1236156 is a subjective opinion of poster.
Reason of review
Warranty issue

BMW South Africa review in Midrand, Gauteng: No car, No refund of my deposit, No communication

1.0
Details
I was recently interested in buying a 420d through my business, the sales lady suggested I pay R100,000 deposit to secure the spec I wanted in January. I communicated to her in March that I was no longer interested since the process has taken so long, she then committed to a refund been made within 2 days of my communication. I’ve tried on numerous occasions to contact her for adequate feedback and she since hasn’t taken my calls or returned them. Can I please get my deposit back?!
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Review
#1221949 Review #1221949 is a subjective opinion of poster.
Product
Bmw Car
Reason of review
Problems with payment
2.0
Details
I bought X3 last November,and asked it should be produced in 2017, the saleswoman told me ,yes it's produced in 2017,since I got X3 in this January, it happened tow problems and they fixed but recently I checked the vin number found it was produced in 7/2016, I told...
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Review
#1195908 Review #1195908 is a subjective opinion of poster.
Service
Bmw South Africa Customer Care
Pros
  • Need to forget it
Cons
  • Bmws bullying tactics
  • Service
Reason of review
Poor customer service
Preferred solution
Full refund

BMW South Africa review: BMW has pathetic service.

I regret sending my car to the bmw panel shop in durban,the service that i have recieved is pathetic and poor!No one gave me any feed back on my vehicle and its there for two months ,everytime i call they say a guy by the name of London will get back to me and he never does!bmw service is terrible and i dont advice people to use the bmw panel shops ,they should just close down the panel shops and concentrate on what they can do.
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Review
#1147431 Review #1147431 is a subjective opinion of poster.
Service
Car Repair
Reason of review
Poor customer service

BMW South Africa review in Johannesburg, Gauteng: Very bad experience of BMW Motor plan

1.8
Details
I'm reading a lot of posts here and I'm really scared by what I find out about the BMW Sout Africa motor plan. Indeed I bought a new car BMW Tourer A / C year 2016, and I find that according to BMW drive your car in an intense rain, strong and dense is synonymous with driving in a river. Because BMW Sandton accuses me of deliberately drowning my engine in the water. Consequence no coverage of the motor plan. Less than 10,000 km on the meter, less than a year the car. BMW recommends a new engine. Cost of a car ?! Am I responsible for the quality of the road? in midrand? am responsible for weather? BMW Tourer should not ride in the rain anymore? Any questions I ask myself because I have the impression that I am being scammed by BMW? an automobile expert gave me his report of the vehicle I think this announces a trial before the competent jurisdictions; with all the advertising we will do with this problem.
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Review
#1145505 Review #1145505 is a subjective opinion of poster.
Product
Bmw Car
Pros
  • Need to forget it
Reason of review
Warranty issue
Loss
$270000
Preferred solution
I want my car back and in good and secure conditions to use

BMW South Africa review: Poor service

1.9
Details
I took my car to Leo Haese Centurion for service. I was early and first in the que which was at 0640 and was tendered to at 0710. I waited to be transported for more than an hour and there was no communication on when I would be given a lift to where I needed to go. I was also the last person to be taken even though I live about 12Mms away. I find this kind of apathy by the dealership pathetic and unacceptable. My next car that will replace my X5 will never be another BMW.
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Review
#1143555 Review #1143555 is a subjective opinion of poster.
Service
Bmw South Africa Customer Care
Reason of review
Poor customer service