BMW South Africa
Reviews and Complaints
Fraud and scam
Rudeness of the customer srvices staff
Good day
I’m very disappointed by the manner and behaver received from your rude and inpatient booking lady, I have called your office since this morning and a follow up call received from your office at 10H00 from 011 220 **** and she asked for VIN number tried gave her the number 0E690337 KNOW ITS 14H00 and the car is still not booked. And I even tried to speak in our language because I was picking up attitude from her tone and she hang up on me. When I call in to ask to get someone who can assist without Purity, the lady who picked up said Roy will call time 14h10 and she gave me his email address (roykespesten2@***.co.za) was supposed to call but a consultant/ sales advisor by the name of Zandile Moreng.
Regards
Jacqueline Nkau
084351****
BMW True Customer Service - or not...
BMW has certainly sculpted a legacy of accomplishment – with superior luxury, sophisticated power & defined beauty. All combined with a tradition of premium customer service, ultimate client respect & appreciation – OR – IS IT REALLY SO???
Is their commitment to comprehensive customer satisfaction a consistent practice or a psychological decoy to tempt modern society?
I personally enjoyed owning three generations of BMW’s – different models with refined specification… all until my recent DISAPPOINTMENT as a result of just one season of late payments (due to an unexpected “hurdle”) in the journey we call life…
Despite AGREED consultation with BMW Financial Services & a FULLY RESTORED account - having my car impounded was an indescribable humiliation not to mention the inconvenience of NOT having a vehicle…
THE TRUE CHARACTER OF THE BMW GIANTS UNVEILED…
Post a trail of costly & lengthy legal battles with BMW’s attorneys, I got my car back (THANKS to my legal representatives)... While grateful for retrieving my property, it was a SHOCK to discover the status of vehicle when it was returned…
The customised mags & new tyres were replaced with an older model rim set with worn tyres. The original sports carpets & rubber mats, compressor & other accessories from the boot were also removed.
From the time the car was with the Sheriff until being collected from the storage facility – some
R27 000.00 worth of components were STOLEN from the car… Disappointingly, another legal battle may be necessary for BMW to replace the items that “DISAPPEARED” while that car was in their possession…
***Where you a victim of a similar situation or do you know some who was similarly ROBBED by BMW???
Vehicles are generally impounded when owners experience financial difficulties due to various reasons. Apart from late payment, compounded interest charges and unexpected & ridiculous legal cost make it MORE IMPOSSIBLE for the honest hard-working individual to retrieve their vehicle post an impound!
Contrary to the broadly caring image that BMW projects, they would rather that you lose your vehicle – evident by their ruthless response to my circumstances! When most anticipated – BMW’s sincere support, good faith & every expected benefit of their clients - merely became hearsay! Is my experience an isolated incident or is it their general practice? All the same BMW’s cunning practice becomes transparent through my personal experience…
Could it perhaps be a SYNDICATE OF THIEVES? A thriving new venture creation - between “misaligned entrepreneurs” (possibly practicing as individuals or teams) of BMW consultants, the Sheriff, Towing & Storage? Whatever the combination of the network – from the hundreds of cars in impound, it can be safely assumed that many owners lose their vehicles to this unfortunate process… making it a safe & healthy environment for these “BRAZEN THIEVES” to STRIP & STEAL car parts which have a significant value on the aftermarket.
I can substantiate this as being a common practice - as I photographed numerous other sports version BMW’s – with stripped components (like boot spoilers) & original (very expensive) mags & tyres, which were replaced with non-standard cheaper versions.
***WHAT IS BMW DOING ABOUT THIS THEFT? SADLY, NOTHING at this point!
***ANY ADVISE on bringing this matter to the POWERS that can stop this crime, or to accelerate BMW’s response will be appreciated…
YOU BE THE JUDGE…
In closing I’d like to note that I’ve trusted the renowned brand for as long as I could kick into gears, but as a consumer and more so as a loyal brand lover, my heart aches because BMW wasn’t just a car for me, It was arriving on time to meet my career dreams, it was bringing my wife home after the birth of my Son, it was taking him to his first class and then eventually to write his finals, it was those late nights that brought friends and family together. It wasn’t 4 wheels and a motor, it was my reliable best friend.
Visuals of a very lucrative ‘UNDERCOVER BMW MAG MARKET" is included...
***You do not even need to be a BMW fanatic to recognize that the mag rims on these cars DO NOT MATCH their model & design…
Thank you.
Preferred solution: Full refund
Unproffessional Service
Preferred solution: Let the company propose a solution
WE DONT CARE ABOUT YOU
I took my car in for repairs as the stop start did not work after various calls to the dealership Joburg City BMW, and battling to get a response I was told that the battery needed to be changed. It took 2 days getting BMW to change the battery.
I called BMW SA to lodge a complaint and treated like trash, in fact the consultant Craig kept asking me why am I calling BMW complaints and that i should speak directly with the service consultant.
Dealing with BMW SA is a nightmare, I don't recommend anyone purchasing a BMW. I asked the consultant for a reference number to my call and he refused to provide me a reference number.
BMW does not care about you as a client and will never assist you. My recommendation stay away from a BMW
- Dont care attitute
- Pathetic service
Preferred solution: Let the company propose a solution
BMW Sandton - terrible service
I took my car to BMW Sandton for service after a light came on stating that there is issues with the ABS.
At the end of the service I had to play R4600 for “rat damage” to wires in my car, where they could never proof that there was actual rat damage to the wires. On top of that they said that there is parts in the car that needs to be replaced but that the motor plan doesn’t cover it. I bought this car 4 months ago and it’s still under warranty. I drove away R4600 later with the same light / issues that was there before.
The service as terrible, I had to phone every day to find out what the progress is without getting a real answer.
I took the car to BMW Clearwater instead. They fixed the issue under the motor plan and gave me regular updated during the day. The staff was helpful and friendly.
This is unacceptable from BMW Sandton and I would like my money back for not fixing the problem and making me pay for it while a different dealership fixed it all under the warranty.
Preferred solution: Full refund
BMW left us stranded
Hi
I Bought a new BMW GT in 2014.I average 50 000KM per year.The car is used by me taking kids to school en route to work which is 40KM from home.On 30 July 2018 @7:00 the morning the car broke down,the gear box packed up and me and my kids were left stranded in the dark.We were fortunate that we were not robbed and mugged on the notorious N2.I supported the BMW brand for 20 years.This is my 3rd BMW vehicle and we supported this brand as we commute and safety is priority.At present we have no BMW support and have to rent a car.We appealed for BMW to support the brand as gearbox never or seldom breaks.We question the quality of the long life oil they use.The car has a full BMW service history which were done at only BMW dealerships.As a female driver there was never abuse to the gearbox as mentioned by the dealership in question.A new gearbox costs R80 000.00 to repair.According to the manufacturers of these gearboxes,they recommend oil change on every 80 000KM which BMW do not support.
Complaint on BMW Tyre Insurance Policy Sold and Call Out Assistance
Expired maintenance plan & booking
Vehicle registration
Preferred solution: Deliver product or service ordered
Failure after service
On Monday the 4th June 2018 i took my car for major service at bmw...everything was fine the car was driving smooth not after on Tuesday the 5th in the morning i get the warning message of the oil engine pressure too low....drive wih moderate speed...then few seconds there was danger message of stopping the engine to prevent the damage..this all happen all a sudden after the major service. I took the complain to the workshop manager who agreed with me that is not my fault...they will fix the car...here is the thing i bought this car from a guy...but he did not disclosure the information that the motorplan is suspended because of information...i found out that later after i bought a car...and at bmw they explained to me that im going to cover everything since there is no longer motorplan and i agreed.
So now they told me they cannot fix my car because the motorplan is suspended but they agreed that it is their fault. I need advice what step i should take next because i believe if i did not take my car to service i will still have it.
Car damaged and no ARC in Bethlehem
Motor plan
No car, No refund of my deposit, No communication
The dealership was dishonest
I bought X3 last November,and asked it should be produced in 2017, the saleswoman told me ,yes it's produced in 2017,since I got X3 in this January, it happened tow problems and they fixed but recently I checked the vin number found it was produced in 7/2016, I told BMW the dealership how can you lie to me it was produced in 2017, the manager explained the car produced in 2016 but it's the model of 2018.
They gave me the very bad treatment and dishonest response. I was wondering the quality of BMW in South Africa.
I am foreigner working in Pretoria and was very disappointed with the behavior of BMW dealerhship.
I hope BMW can give me the fair just response.
- Need to forget it
- Service
- Bmws bullying tactics
Preferred solution: Full refund
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I lodged a complaint about my car and Donford Helderberg. As could be expected, it was found that a faulty brakes warning system was my fault.
I will not leave this case here, but will do my duty to warn all prospective BMW buyers to NOT buy BMW.
No matter the logic of your problem, BMW SA will always side with the dealer. I will use all means to my disposal to get the attention of the public at large.